1. Introduction

Welcome to RLS-Support.com ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, process, and disclose your information when you use our website and services.

RLS-Support.com is a platform dedicated to providing support, information, and community resources for individuals dealing with Restless Legs Syndrome (RLS). We understand the sensitive nature of health information and are committed to maintaining the highest standards of privacy protection.

2. Information We Collect

2.1 Personal Information You Provide

• Account Information: Name, email address, password when you create an account
• Profile Information: Age range, gender, location, RLS symptom details, treatment history
• User-Generated Content: Comments, reviews, forum posts, success stories
• Communication Data: Messages sent through our contact forms or support channels
• Survey Responses: Voluntary participation in research surveys or feedback forms

2.2 Automatically Collected Information

• Usage Data: Pages visited, time spent on site, click patterns, search queries
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies and Tracking: Session data, preferences, authentication tokens
• Analytics Data: Aggregated usage statistics and performance metrics

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To provide and maintain our platform, user accounts, and features
• Personalisation: To customise content and recommendations based on your RLS profile
• Communication: To send important updates, newsletters, and respond to inquiries
• Community Features: To enable user interactions, comments, and community support
• Research and Analytics: To improve our services and understand user needs (anonymised)
• Safety and Security: To detect fraud, ensure platform security, and enforce our terms
• Legal Compliance: To comply with applicable laws and regulations

4. Health Information

• Health information you share is used solely to provide personalised support and community features
• We do not share individual health information with third parties without explicit consent
• Aggregated, anonymised health data may be used for research purposes to improve RLS understanding
• You can control the visibility of your health information through privacy settings
• We are not a healthcare provider - our platform is for informational and support purposes only

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• With Your Consent: When you explicitly agree to share information
• Service Providers: With trusted vendors who help us operate our platform (under strict confidentiality)
• Legal Requirements: When required by law, court order, or to protect rights and safety
• Business Transfers: In case of merger, acquisition, or sale of assets (with notice to users)
• Anonymised Data: Aggregated, non-identifiable data for research or analytics purposes

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis
• Incident response procedures for data breaches

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing
• Withdrawal: Withdraw consent for consent-based processing

To exercise these rights, please contact me at martin@rls-support.com

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic site functionality and security
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how you use our site
• Marketing Cookies: Used for targeted advertising (with your consent)

You can control cookie preferences through your browser settings or our cookie consent manager.

9. Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will delete such information promptly.

10. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses and adequacy decisions where applicable.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date. Your continued use of our service after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us: